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How Outsourcing in 2020 Changed Businesses

Outsourcing in 2020 Prepared the Way for 2021

The COVID-19 pandemic has led to a number of fundamental changes in business. The businesses that have survived the assault on the normal world order either sustained considerable losses or adapted to the new ways that consumers shopped. Few businesses were unaffected by the coronavirus.

Some say the changes are for the better, as they forced businesses to become leaner and more efficient. Others point to the economic turmoil and ask how it could be good for business or the world. The fact remains, however, that the world is different than it was a year ago. These changes are likely to last into some or most of 2021, as vaccines roll out and other issues come to the fore.

Has Outsourcing Helped or Hurt Businesses?

Every time a business hires an employee, it incurs additional costs besides salary. Due to the pandemic, businesses learned that outsourcing in 2020 cut those costs. As a result, more and more businesses chose to outsource tasks that they had once hired people to do in-house. And so, outsourcing grew throughout the year.

In researching figures that reflect this new business reality, the principals of Ray Access learned more about outsourcing in 2020. In an effort to sum up the figures and impact of outsourcing on businesses last year — and so gain some insight into how businesses may behave in 2021 — we’ve decided to share an infographic about outsourcing statistics (see below or read the entire article at https://whydoeseverythingsuck.net/blog/outsourcing-statistics/).

What Are the Key Takeaways?

Nearly every industry saw their outsourcing investments grow. More than half of all small businesses outsourced some of their functions. Outsourcing in 2020 grew for many reasons, most often because businesses were interested in:

For all these reasons, more businesses made the shift to outsourcing in 2020. Many more will join them in 2021. And it’s become an international phenomenon as well, since the pandemic affected the entire world. While transitioning from in-house to an outsource model takes patience and a plan, it can reduce costs and become an industry staple.

That was 2020. For 2021, a comprehensive research project titled “Small Business Outsourcing Stats (2021 Edition)” from TechBehemoths.com covers similar information, but with updated data. It’s based on 324 surveyed companies from 38 countries.

When you want to outsource your content without sacrificing quality, contact Ray Access There are contractors in your area for every need, from graphics, PR and data retrieval to website design, development and marketing. Instead of simply hiring someone, save money and hire a contractor. Outsourcing in 2020 will become one of the major business trends for businesses in 2021.


Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.

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