Choosing the Right Tone and Language

Targeting your website — or any communication from your company to your customers — is a matter of building a relationship. To make that connection, you have to use language that’s familiar to those you’re trying to reach. For example, it may be all right to use slang when you’re writing to attract teenagers, but not when your audience is composed of CEOs.

The language and style you employ in your writing should be geared to the audience — the customers — you want to attract. Speak their language, and you stand a better chance of connecting with them. If you build a relationship with your target demographic, whatever it is, you’ll stand a better chance of selling your products or services to them.

How Ray Access Does It

When we take on new clients, we always pose the same set of questions. One of them includes who their customers are: the general public, doctor’s offices, or women aged 35–55. Your target audience defines how we will write both your website and your blog posts.

We like to meet our clients in person, to get a feel for who they are and to listen to them when they speak. When we start writing for them, we set aside time for the client to approve the style and language, as well as the content, of our initial draft. We expect some back-and-forth of the copy until our client approves.

One time, a client removed all the contractions we’d put into the copy. Another client changed specific words. It’s exactly the kind of feedback we want at this stage. Once we know our client’s preferences, in addition to the target audience, we know we can deliver content that will appeal to both our client and the intended audience.

How You Can Do It

If you want to create your own content — for your website, your blog, or your brochure — you must know who you want to read what you write. Who is your audience? Who will buy your products or services? Write to them in a friendly, engaging way.

Whether you need to be formal or casual depends on both your personality and your audience. Study your competitor’s websites. See what type of language they use. Are they doing a good job connecting to their audience? How can you be different enough to stand out? These simple questions can point you in the right direction.

When You Can’t Do It

If you get stuck, or if you don’t know where to start despite the advice in this article, contact Ray Access for help. We are pros when it comes to writing your website, your blog posts, your brochure or whatever you need. We’ve written hundreds of blog posts for a diverse set of clients. We’ve written websites as small as six pages and as large as over a hundred pages. Since we are a partnership, we write and edit everything that we send to you, so you can be sure it’s clean copy free of errors.

Let us be your voice to your customers!

Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.