by Elle Ray | May 15, 2015 | Content Provider
We Have Good News and More Good News…
We haven’t been slacking, and we’re not on vacation. The truth is that Ray Access has been busier than ever as April 2015 marked new highs in almost every category of our business. That’s the good news. Linda and Mark love staying busy and love writing, so for us, it’s a winning situation.
Unfortunately, that means our blog has suffered. It’s like the cobbler’s kids going without shoes because the cobbler is too busy mending other people’s shoes. Like us, this particular cobbler is likely the best in town, so new customers keep coming to him and old customers keep coming back. Meanwhile, his own kids go without.
It Will Get Better
So we apologize for not blogging for ourselves over the past month. That’s bad form, and it’s exactly what we advise our clients not to do. Now we’re back for a bit of air and rededicating ourselves to keeping our site active and updated.
We’re also making other changes. You can see our new logo, which we developed with a professional designer. In the very near future, you’ll get to see a new website design as well. It’s “in the works.” We appreciate your patience as we transform our web presence into the successful company we’ve become behind the scenes.
Expanding Our Reach
One of our other initiatives has been to expand our reach beyond Asheville, North Carolina. While most of our clients come from Western North Carolina, we’ve been able to attract some great clients from as far away as:
- New Jersey
- Manhattan
- Charleston, South Carolina
- Columbia, South Carolina
In addition, we network monthly in Greenville, SC, gaining some visibility in the Upstate region. As we grow, our network of referrals grows as well. Why? Because we do excellent work for our clients, and the results show. Our clients are not just getting more visitors to their websites, but they are also converting more visitors into customers. Content marketing, one name for what we do, works over time to gain visibility and market share for your company.
The Internet Advantage
Remember the movie tagline: “In space, no one can hear you scream?” Well, online, no one can tell at a glance whether your company has 2 or 200 employees. In this way, the Internet has become the Great Equalizer for small businesses around the country. To take advantage of this, however, your website has to be top-notch and professional.
By “professional,” we don’t mean “cold and impersonal.” But your website has to look like the company behind it is huge and successful. Design plays an important role. So do photography and iconography. But maybe more important than any of that is the content of your site. It must answer questions. It must invite visitors to stay. It must gain trust and create community. That’s a lot to ask, but it is possible.
So when you want to compete with anyone in your industry, contact Ray Access. We know how to give you the Internet advantage so your business doesn’t end up like the cobbler’s kids.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Mark Bloom | Mar 31, 2015 | Content Provider
Most People Want to Know: What Is a Keyword?
To start at the very beginning, a keyword (or keyword phrase, since a keyword can consist of one to five words) reflects the subject of a website page or blog post. The keyword sums up the content so that search engines can identify what’s on that page. It’s a shortcut, but it helps people find your page and visit it, already knowing that you are have what they expect to find.
Keywords are an important part of SEO or search engine optimization. SEO is the art and science of making a website or blog more visible to potential visitors. Using keywords correctly, therefore, helps bring traffic — and the right traffic — to your website or blog. Let us explain, since the writers and editors at Ray Access deal with keywords every day.
1. Finding the Right Word
For any bloggers, but especially for business bloggers, finding the right keyword is the difference, as Mark Twain famously wrote, “between lightning and a lightning bug.” In other words, are you trying to attract meteorologists or entomologists? The keywords you use in your blog can attract the right audience or simply increase your bounce rate.
The bounce rate from your website or blog is the percentage of your visitors who leave quickly after landing on your site. Search engines interpret your bounce rate as people who went to your site expecting one thing and found another. In other words, they didn’t find what they were looking for and quickly left. Minimizing your bounce rate means you’re attracting your intended audience.
2. Choosing the Right Keyword Density
The playing field has shifted as search engines refine what they try to deliver to their customers. In days gone by, it was acceptable (and advantageous) to cram a keyword phrase as many times as possible into a website or blog. Those days are over. If you attempt to keyword-stuff an article with a particular phrase, the search engines will reject it and penalize your website or blog.
The optimum keyword density — that is, the percentage of the keyword to the rest of the words on the website or in the blog — is now a more comfortable one percent. That means for a 1,000-word blog post, the chosen keyword or keyword phrase should appear about 10 times.
3. Placing the Keyword Correctly
Putting the keywords you’ve selected in the right places on (and behind) your page or post maximizes the effect they have on a search engine. Keywords used correctly help your page rank high for the chosen keyword or keyword phrase. Ideally, insert your chosen keywords:
- In the title of the web page or blog post
- In the first sentence or paragraph
- In a subheading
- In several other places in the text (depending on the length of the page or post)
- In the last sentence or paragraph
The keyword should also be part of the meta-title and meta-description. These do not appear on the website page or in the blog post, but they do show up when a search engine shows your website page or blog post in its search results. It’s the title and short description that appears when your site or blog shows up on a search engine results page. You can use the meta-title and meta-description to further entice people to click on and visit your page, as long as you’re honest and ethical about what’s really on the page.
Using keywords on website pages and on blog posts is a subject that runs deep and wide. The introductory tips listed here will immediately help your website or blog rank higher. Just keep in mind that choosing the right keywords is a difficult task to master. Seek help if you need it. It can make all the difference to your website or blog ranking.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Elle Ray | Mar 15, 2015 | Website Content
It’s the One Purpose for Blogs and Websites
Business blogs and websites have a specific purpose, but it’s not to sell your product or service. At least, not entirely. Your website needs to develop trust with your visitors. Your blog needs to attract those curious visitors to your site. And there is no better way to accomplish both those goals than to answer questions people have about your business, industry or town.
No matter what your business, no matter what product or service you provide, people will have questions about it:
- What will it do for me?
- Why is yours the better product/service?
- How much will it cost me or save me?
- How can I best use it?
The list goes on and on. You need to answer these questions. Only then will your visitors be open to buy.
Answering Questions in Your Blog
A business blog is a marketing tool. With it, you can reach out, using keywords and topics not directly related to your business, to attract more visitors to your site. Answering questions, both about your industry and about other topics, is a great way to attract readers.
For example, let say you’re a plumber. You can cover the obvious in your blog, such as “How to fix a leaky faucet” and “5 things to ask a plumber before he makes a house call.” But you can also answer related questions, such as “5 steps to winterize your home” and “Handling difficult clients.” These aren’t necessarily topics you’d expect from a plumber, but they fit right in and may attract readers you normally wouldn’t.
Answering Questions on Your Website
Your website absolutely has to answer as many of the obvious questions about your business as possible:
- Where are you located?
- What do you do, exactly?
- Why do people need your product/service?
- How are you different from anyone else?
- How do I get in touch with you?
These are the easy ones, but if your business generates more obvious questions, answer those, too. In the process, you’re generating trust. You’re sharing information about your business and industry. If it’s unique enough, you’ll get noticed. If it’s truthful enough, you’ll become trusted. If your website is clear enough and friendly enough, you’ll earn the respect of those who visit.
And that’s where the magic happens. If people trust your company, they will like it. If you provide valuable information about your business or industry or even your location, people will remember you. They may not be ready to buy your product or service right then, but when the need arises, they’ll remember you and they’ll return. Because people like doing business with people or businesses they like.
Your Business Website
Yes, the ultimate purpose of a business website is to sell your product or service. But you don’t do that by talking sales and guarantees and price points and all that for page after page after page. You do it by building trust. You do it by sharing value on your site. If a visitor learns something new on your website, that’s gold; that’s more valuable than 10 commercials.
People get online to look for answers to questions. Your website’s job is to answer as many relevant questions as possible. That’s how you attract an audience. That’s the value of content marketing. And it’s not always as simple as it sounds. It takes work. But it’s exactly what we do at Ray Access. Let us help you reach more people with well-crafted website content and a targeted blog.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Mark Bloom | Feb 7, 2015 | Website Content
How Can Anyone Tell If Your Copy’s Any Good?
Everyone with a keyboard thinks she’s a writer.
The problem with being a writer or a painter is that anyone can do it. All it takes is a few strokes of the pen or brush (manually or digitally), and you’ve got something. So how can you tell if it’s any good? Given the state of art and literature today, you could realistically assume that “quality” is a totally subjective assessment.
Maybe that’s even true, but when it comes to writing online, for businesses, there are ways to determine whether the content on your website or in your blog reaches the heights reserved for the label “quality content.” Ultimately, it comes down to the objective question: Does it work?
Does It Work?
A website for a business is supposed to generate leads and convert visitors into customers. A business blog is supposed to attract people to your website, share insights into your industry, and tout you as a trusted professional. The goal of online content is to get your company noticed.
If it’s not working, you can tell. Traffic to your website is down. The people who do visit aren’t buying. If you have these problems, it could be that you don’t have the right content on your website. It’s possible that good content — content that’s useful to people doing searches, content that’s directed at your target market — can solve these problems.
How Does It Work?
Quality content attracts two distinct audiences: people and search engines. This order is important. Good content is written for people first (not for search engines). If people can’t read it and understand it, then search engines won’t like it either.
Web searches have to provide answers.
People are searching online for answers to questions (e.g., “How do I fix a leaking faucet?”), for specific information (e.g.,”Where can I buy a new faucet?”) and to find businesses (e.g., “Who’s the best plumber in town?”). If you’re a plumbing service, your website should answer all three questions. And more. By making your website useful to people, they’ll find you and remember you.
That in itself makes a website rank higher on a search engine results page. That in itself will help direct more traffic to your website and increase your business awareness and profits (both goals of quality online content). Remember, search engines have competition, too. They want to deliver the best websites to their customers.
More Tips for Creating Quality Content
The more search engines change how they work, the more important quality content has become. The cheap SEO tricks don’t work anymore. Now, it’s all about delivering useful content. That’s all people — and search engines — care about. Here are a few other tips for creating quality content:
- Make your content readable. If the audience for your website is composed of nuclear engineers, by all means indulge in the esoteric math and computations of the industry. But if your audience is the general public, you will lose them the minute you start talking about half-lives. Make it simple. Keep it clear.
- Formatting matters. No one will read a website featuring solid blocks of type. Every web page should have imagery that helps convey your message. The best images are original photos or graphics that aren’t on any other site, but even if you use stock photos, make sure they are relevant and add to the page.
- Long-form content is more useful. The trend for quality content is to be thorough. The best websites average almost 1,000 words per page. So don’t just cover a single topic; delve into it. Explain how it fits into the Big Picture. Your website and blog should provide value to the people reading at home or at work. Make sure you use subheadings to make the content easy to scan.
- Choose the right keywords. Yes, keywords are still important, but it’s no longer useful to stuff a web page full of the same keyword over and over. Choose a primary keyword phrase and supplement it with related secondary keyword phrases. For example: “Quality content” might be the primary phrase; “useful information” and “web searches” might be relevant secondary phrases.
- Limit your advertising. Some demographics have accepted online advertising as a necessary evil. Search engines aren’t necessarily part of that crowd. When you’re building your website, focus on your audience and not on your pocketbook. It’s anti-intuitive, but it works. Your goal should be to provide value, not a platform for ad space. It will pay off in the end.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Mark Bloom | Nov 17, 2014 | Website Content
Your Website Should Be Increasing Your Sales
Now that every business has a website, the competition for attention has become fierce. You’ve likely invested time and money (and sometimes a lot of both) into developing your website. Now you want to know if it measures up.
It’s easy to count the sales that come directly from your website, but it’s more difficult to know if your site is aiding those sales or hindering more sales. Unless you’re willing to pay big bucks to an SEO firm to track traffic and conversions — which is a good idea if you can afford it — there used to be few alternatives. Until now.
Website Assessments Provide Perspective
Ray Access has begun offering a new service called “website assessments.” What that means is that we bring our expertise about effective website content, our knowledge about seamless website navigation and our wisdom of a website’s purpose to bear on your site. We pour through your site, page by page, to develop a report that analyzes just how effective your website is to a first-time visitor.
We’ve done many of these website assessments. Every one of the assessments was received with gratitude and accolades. One of our clients, Kudzu Branding, had this to say: “Thank you for your great feedback and comments on our website. I found them extremely useful. We are having a team meeting on Monday to discuss how we can implement some of your ideas.”
How It Works
We look for language issues, like whether the content needs editing to more concisely hit your message. That’s a given, since we’re writers practiced in the art of developing website content. But we do more than that.
We look at a lot of websites. Every day, we are either writing website content or doing research for the blogs we write. As a result, we understand what websites are supposed to do and how they should ideally function. For example, your website should not be a sales pitch. Yes, you want to announce your company online. Yes, you want to claim your competitive advantage. Yes, you want visitors to choose your business. But if you hammer the sales pitch over and over, you will drive business away.
Your website should answer questions and help people. Your website should build trust and start a relationship. Anything less is a wasted opportunity.
For your website assessment, we will review your site, page by page, looking for what works and what can be improved. We will write it all down in a report and deliver it to you. All for one low price, based on the size of your website. What you do with the report is up to you. Often, we can help with an edit or a rewrite, but you’re under no obligation to hire us. A website assessment is a standalone service that we’re happy to provide.
It’s Time for Your Website Assessment
No one uses the Yellow Pages anymore; everyone is online and on the go. Search engines keep changing their formulas. A website design has about a five-year lifespan. Past its freshness date, it begins to look staid and dated. So before you begin a project to update your site, call us for a website assessment.
We can tell you where specifically your site needs improving. We can tell you what a first-time visitor sees when he arrives at your website. And we can advise you on ways to keep that visitor from leaving. The metrics show that the longer a visitor stays on your site, the better the chance that he will become a customer.
And that’s exactly what your website should do: build relationships to the point that visitors want to do business with you. And that’s exactly what a website assessment from Ray Access can help your website accomplish. Schedule your website assessment today.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Mark Bloom | May 5, 2014 | Website Content
Your Website Content Makes a Big Difference
More and more of our clients have been asking for website content. There’s good reason to upgrade your website content, especially if your website isn’t working for you. Our two unofficial mottos are:
- If your website isn’t making you money, it’s costing you money.
- If you’re ignoring your website, it’s likely ignoring you.
These aren’t just clever phrases; they underline our business philosophy that every website is a potential marketing engine. If you aren’t optimizing your website for your company, you’re losing ground to your competition. The trends are clear: the Internet is the new yellow pages. If your listing doesn’t appear, you are losing business.
First Step: Fresh Content
The first thing we do for our clients is to update their websites to make sure the content addresses their target audience: their existing and potential customers. It has to welcome visitors, introduce a business and answer their questions.
We often recommend an active blog, because business blogging is an excellent way to attract new customers and answer more questions in a more in-depth manner. That makes the website more useful, and useful content online often is shared. If your visitors are sharing your content, that’s better than advertising.
Landing Pages Work
The next logical step, once the website content is working to attract new visitors, is to turn those visitors into customers. That’s the goal of landing pages.
A landing page is a special page constructed on your website that you direct people to when you want them to learn more about your products or services. The classic example of a landing page is the website page where you send web users who click on your ad somewhere else (e.g., on a social media site). By clicking the ad, they have already demonstrated interest in your company, so you want them to land on a useful, informative and active page.
In this case, your landing page must explain your competitive advantage. You have to sell your company. You have to persuade the visitor to buy your products or services. Normally, your website should not be an avenue to push your products or services onto your visitors. That drives people away. But a landing page is different. On the landing page, you want to give them options and a way to contact you or make a purchase.
Put Theory into Practice
Now that you understand how your website is supposed to operate to generate business and convert visitors into customers, get to it! Contact us for a website assessment, and we’ll give you our honest, objective feedback regarding your website’s effectiveness, whether you hire us or not. What have you got to lose, except inertia?
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
