by Mark Bloom | Mar 17, 2014 | Small Business Advice
How to Decide If Your Business Needs a Blog
We could say everyone needs a blog, but it’s not exactly true. Not everyone needs a blog. Blogs are only valuable if they fulfill a specific purpose.
If you don’t plan to use your website for anything more than a contact page, then you shouldn’t spend any time or effort on a fancy site, expensive videos or informative blogs. Give customers your address, phone number and hours of operation and be done with it.
When a Blog Matters…
But if you plan to do any marketing at all, if you want to tap into the power of social media, if you expect customers to visit your site regularly for updates and new offerings or if you want to encourage your existing clients to send their friends to your site, then you need to have a blog. And it has to be good, sharing quality content that actually helps them.
Blogs also give you a chance to put fresh content on your site, which helps give it a higher page rank on organic search results. (Sorry to get technical: “organic” means your website appears after a search on your industry or specialty.) Blogs provide the perfect segue to social media platforms. They give you a positive presence among the barrage of ads and promotions people don’t want on their Facebook pages or in their email boxes.
Websites, in case you’ve been unaware how things have changed, have replaced the Yellow Pages for all intents and purposes. When coming to your page, visitors often look for a blog; it’s often where they expect to find the information they need about your business. So you need a blog, and the content in it has to be “share-worthy.”
What’s in a Blog…
Your customers want you to keep them updated. They want to hear from you, the expert, about the latest trends, the most recent news and the best tips and tricks. And it’s your job to give them exactly that. Educate your customer base, and they’ll remember you when they’re ready to buy.
Use your blog to tell stories about your industry. Inform your customers about new ways to use your products or services. Tie your business into current events.
Sure, you can use a blog as a personal journal. Just keep it off your business site if you plan to use the platform to rant or rave about politics, religion and celebrities (unless that’s your business). Personal blogs should be clearly labeled as such and have no connection to your business.
So, Who Needs a Blog?
Do you plan to use electronic marketing as part of your strategic plan for the coming year? If so, then you need a blog. It’s that simple.
Who writes blogs? You can do it yourself if you have the time and inclination. If you only one or the other, contact us at Ray Access. We provide quality blog content that will keep your customers coming back for more. It’s what we do for a living.
If you like writing your blog, but you’ve hit a wall about what to write about, we can supply you with a list of blog topics that will keep your blog fresh. Finally, one more note: if you have a blog, keep it updated. Nothing turns off a visitor to your site than a blog without fresh content.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Mark Bloom | Feb 28, 2014 | Content Marketing
Create a Website That Works for Your Business
As we’ve written before in this blog space, you need an active website to attract your target audience. You need to provide useful information that people are going to want to read, talk about and share. But how can you do that?
Before you even begin to fill your site with useful and creative content, take time to make sure customers can find their way around, easily move through your site and stay to learn more about you and your business. Here are four ways to begin this process:
1. Know Your Market
Before you begin to design your website and fill it with that useful content we’re always talking about, you first have to do the hard work of research. You probably already know what you do. You know the value that you offer. Your goal in this research is to find out what your potential customers want.
For example, if your business is selling rugs, you need to know who’s buying your rugs. Are they second-home owners? Are they newlyweds moving into their first apartment? Are they landlords or real estate investors or home decorators? The answers you discover will direct both the design and the tone of your website.
If your business serves a variety of clients, consider different sections that will appeal to those specific niches. Write differently to each group.
2. Design and Redesign
Almost anyone these days can build you a website, but to get the look and feel you need for your business, consider hiring a professional designer. Web designers can tailor the look and feel to appeal to your customer base (see #1). A pleasing design can increase your sales.
Your website is your online storefront. It’s there for you 24/7, open for business. It represents your firm. It should therefore reflect your values and show that you know what your customers want. A successful design makes your content better, like a pleasantly designed room makes your furniture look better. Don’t skimp on design, just as you wouldn’t skimp on the façade of your brick-and-mortar store.
3. Organize Your Site
Before you build the site, make sure it follows an obvious structure or organization. Is it easy to find your way around? Are the menus easy to understand, and are the subpages in the expected places? Put your contact information on every page. Make your organization as obvious as possible.
You don’t want visitors to arrive at your site and not be able to find what they’re looking for. That’s a recipe for a bounce. (A bounce is when a someone comes to your website, glances around, decides it’s not what he’s looking for, and then goes somewhere else.) Don’t let bounces happen to you.
4. Create Effective Landing Pages
A landing page is a page on your website that you send specific visitors to. For example, if you ran an online ad for a special sale on car batteries, you wouldn’t want the link to direct people to your home page. You’d want to bring them to a page that talked about how great your batteries are and now they’re even less expensive! Similarly, if someone on your site wants to find out about your car wash service, don’t send him to a page that lists all your services. Effective landing pages convert visitors into customers.
At Ray Access, we don’t build websites, but we understand them. We understand website content. While we’ll provide top-quality content for your site regardless of your website design, our content will be more effective if your website design is more effective. And a better website means more customers.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Mark Bloom | Feb 22, 2014 | Content Marketing
Personas Help You Write to a Specific Target
Whenever you write anything, the most important questions to ask yourself, before you begin, is:
Who am I writing this for? Who am I trying to reach?”
Regardless what you are writing, whether it’s a blog post, a brochure, a script, or even an email, you must answer these questions before you start typing. Your answers will determine:
- The language you use
- The approach you take
- The tone of your writing
Without the answers, you’ll likely miss your mark and not connect with your target audience. You’ll be wasting your time.
Imagining Your Audience
That’s where a persona can be useful. A persona is an imagined conglomerate of what your audience might look like. It takes some research, but ultimately, creating a persona can help you target your business communications more effectively: marketing, advertising, websites, etc. Its return on investment, if you think in those terms, is astronomical.
Here’s a primer on how to create a persona (or a series of personas) for your company.
Creating a Persona
After you’ve done your research, you should have a pretty good idea of the people you need to target for your business. In other words, you should know the demographic you’re marketing to. It might be women aged 45–60. It might teenagers in affluent neighborhoods. It might be avid bicycle riders.
The trick to creating a persona is to personify your target demographic into one or two imaginary people — people with names, characteristics, jobs, families, hobbies, and possessions. Provide as much detail as possible. What are the names of the person’s children? What is he/she making for dinner tonight? No detail is too insignificant. Include a photo or drawing of that person.
If your target market is wide enough, create a second, complimentary persona. Make sure this second persona is distinct enough from the first to be useful, even if they share certain attributes such as their income brackets.
For example, Pete is a 35-year-old computer scientist who sits in a chair all week. He keeps in shape by riding his bicycle on weekends. He earns $52,000 a year, has two young children, Joseph and Shelby, and a dog named Hank. He loves his bike and spends time cleaning the tires and tightening the gears after each ride. He belongs to a cycling club that organizes regular group rides. They also do fundraisers for local charities.
Employing Your Persona
When you’ve finished your persona, print it out or copy it onto large sheets of paper. Put it up on the wall. This is the person or these are the people you’re writing to. These are the human beings you’re trying to reach. Respect them. Respect their time. Offer them value. Get their attention.
Determine what they need before you start writing. What is it that you have that would interest them? Why indeed should they buy your product or service? If you can find persuasive arguments to sell to your personas, you’ll have persuasive arguments for the people they represent out there in the real world.
At Ray Access, we believe in doing the research for finding the market you’re trying to reach. We don’t start writing until we know who we’re writing for. You should do the same.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Elle Ray | Feb 13, 2014 | Website Content
How to Get a More Profitable Business Website
You can’t escape it. Sooner or later, you’ll need to provide business information — in writing — to clients, prospects, the government or the public at large. Whether you run a small business or occupy a small corner of the org chart at a multinational corporation, you need to be able to formulate a persuasive sentence.
If you’re one of the many businesspeople who lack writing skills, you should practice more. As more of your communication ends up online, more people will be influenced, either positively or negatively, by your words. Improving your writing can result in marked improvement in your business options. There’s no substitute for practice, but here are a few pointers to put you on the right track.
1. Less is more.
On a website, concision matters. Ironically, as written information becomes more important, people are less willing to read. Use words sparingly, cut out the florid prose and avoid meandering sentences. As Zorro taught his son: “Get in, make your Z and get out!”
2. Avoid jargon.
No one likes reading about “blue-sky solutioneering” and “strategical synergies” that ultimately mean nothing. If you mean “brainstorming” and “opportunities to work together,” simply say it. While jargon can be unavoidable when writing for a specific audience, use plain language whenever possible.
3. Write once, check twice.
It’s hardly fair — typos happen — but people judge you for those mistakes anyway, and harshly. To cut down on those mistakes, proofread immediately after you write and then again hours or even days later. Nothing is more embarrassing than a stupid typo in an otherwise fine document.
4. Write once, check twice.
Yes, again. This time, re-read your work to catch errors in tone that might cause trouble. For instance, if you’re upset or angry, you may write something you don’t actually want anyone else to read. Make sure your work says what you want it to say and how you want it to say it, before letting it reach its audience.
5. Pay attention to names, titles and genders.
The one thing more embarrassing than a typo is calling Mr. Smith “Ms. Smith.” If you’re not sure about the spelling of a name, job title or gender, check with someone who knows (like an assistant) or use gender-neutral language. Get the names wrong, and your readers will question everything you write.
6. Save templates.
Whenever you write a blog post or article, save it as a template for future use. You can save time and avoid common errors by using an existing document when you begin a new piece. Keep the headers, bullets, references and company information so you just have to fill in the new content.
7. Be professional, not necessarily formal.
Business communication needn’t be formal. While formal language works for legal documents and job applications, it can obfuscate your meaning. Remember, however, that informal writing doesn’t mean being unprofessional. Keep personal comments and off-color jokes out of your business writing.
8. Remember the 5 W’s (and the H).
Your writing should answer all the questions your audience might ask: Who, what, when, where, why, and how. Who is your audience? What should they know? When and where will it apply? Why is it important? And how should they use it? Use the 5W+H formula to ensure your information is complete.
9. Include a call to action.
Business websites are meant to achieve a purpose, so include a call to action on every page. A call to action directs the reader to do something. Don’t leave it to your readers to decide what to do with the information you’ve provided; most won’t bother. Tell them what to do and how to do it.
10. Don’t provide too many choices.
Ideally, you shouldn’t provide any choices to your readers. Just tell them what you want them to do and why they should do it. At most, give them two options and ask them to pick one. Too many choices can lead to “analysis paralysis,” which probably isn’t the result you’re hoping for.
11. What’s in it for readers?
Effective writing describes benefits, not features. Your readers want to know how to make their lives better. For example, nobody cares that Windows 7 runs in 64-bit mode. What they care about is that 64 bits runs faster than 32 bits, and getting work done more quickly is a benefit.
12. Hire a freelancer.
If writing is not your strength, hire a professional writer. Freelancers aren’t just for marketing material; a good freelance writer can produce corporate newsletters, blog posts, wiki entries, and much, much more. Expect to pay $35 to $45 an hour for good writing. Anyone who charges less is either not very good or not very business savvy. Ray Access is proven content provider in Asheville.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Mark Bloom | Jan 23, 2014 | Content Provider
Are You Recognized for Expertise in Your Field?
If you’re an expert in your field, but no one knows it yet, it’s a problem. Make a plan (or a resolution) to tell the world about your experience. Believe it or not, people want to know. A professional willing to share expertise in an open-source manner, free of charge to anyone who needs the information, is a valuable and respected commodity.
Share Your Expertise
The best way to set yourself apart from your competition is to write informative articles about your industry. Share the latest research polls published by your industry association. Let others know about trends affecting your market. Write down your experiences in a way that inspires and motivates people.
In other words, become the expert you want to be. You easily can accomplish this goal through a regular blog posted on your website. But make it worth readers’ time. Give readers a take-away, whether it’s a useful tip or a juicy piece of information they can pass on to friends and coworkers.
Remember that old commercial that said: “When E.F. Hutton talks, people listen?” Your goal is to tweak that message by placing your name in that sentence.
Don’t Withhold Your Knowledge
You can do accomplish this feat if you continually give away useful information in a clear, jargon-free, easy-to-digest way that people can use. Too many professionals write for themselves and forget that it’s the readers (your potential customers) they need to please.
Craft blog posts and articles for your site and to publish in trade and local magazines that answer burning questions, make life a little easier and provide useful material. Write about one subject at a time and don’t try to fill a blog with too much information. It’s not that difficult when you have the desire to rise above the field and make a name for yourself.
The Value of a Consistently Good Blog
Eventually, you’ll be seen as the expert in your field, if only because you’ve been so helpful. Eventually, clients will seek you out because you’ve developed a reputation for being straightforward and forthcoming about the ins and outs of your industry. Your readers will flip for it. It’s all possible when you let your expertise shine through your writing.
If you have trouble stringing sentences into a clear narrative, however, let us make you sound like the knowledgeable expert you are. Ray Access can write for you to provide access to the readers looking for the latest and greatest. Whether you want to tell the world about your business or your products and services have a narrow target, we can craft articles for publication in magazines and blogs that are insightful, organized and informational. And we’ll even put your name on top as the author. After all, you are the expert, we’re just the writers.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
by Elle Ray | Nov 24, 2013 | Blog Writing
The Worst Blog You’ll See Is the Outdated One
As we like to say: “If you aren’t paying attention to your website, it’s likely not paying attention to you.”
We can say the very same thing about your blog, a crucial extension of your site. A blog is an easy, inexpensive way to communicate with your customers. A blog can relate news that affects consumers, innovations they want to learn about, and invitations to hot events and happenings.
But what if you’ve lost the steam needed to keep it up or you’ve just plain run out of time to add new posts each week? Here are seven tips for writing your blog:
1. Find Interesting Content
If you run into an interesting article or blog from another source during your everyday reading or research, you can write a short post introducing the other article. At the end of your short summary explaining why it’s important, include a link to it. If it’s truly interesting, your readers will thank you for sharing it.
2. Create a Calendar
Set aside an hour each week to write a blog or search for an interesting post to add to your website. Add it to your to-do list every week, and you’ll find the time. Don’t forget to allocate time to periodically brainstorm for new topics so you can devote your writing time to actual writing.
3. Organize to Simplify
Break down your schedule to focus on different topics every week. For example, choose the first week of the month to write about industry trends, the second week to write about economic forecasts, the third week for news-related or seasonal pieces and the last week to post a round-up of other blogs related to your business or your location.
4. Invite Guests
Blogs are easier when others write it. Solicit guest posts. Read them over carefully before publishing, but letters of appreciation or customer stories make effective blog posts. Pose questions to experts and then print their responses to give your readers even more in-depth information about your business.
5. Maximize Your Efforts
Whenever you do write a new blog, post it to your Facebook, Instagram and Twitter accounts. In fact, it can work both ways. Why should a popular Facebook post be confined to Facebook? Post it (with the discussion) on your blog. Your friends and followers will appreciate some meat in their social links instead of just the day-to-day ramblings that so often fill the social pages.
6. Examine Your Goals
Every quarter or so, stop and review your goals to make sure you’re not spinning your wheels. If you started your blog to inform and educate your customers, are you using it for that purpose? Or have you moved on to actively marketing your business? Or are you using the blog to generate new sales? When you have a clear picture of your audience, it’s easier to write for them and keep topics on target.
7. Hire Us
If your business has taken off, and you no longer have time to write a weekly blog, contact us. We’ll imitate your voice and craft fresh new content every week to fit your calendar.
If you just can’t get motivated to start a business blog but you realize you need one, contact Ray Access, and we’ll handle the whole process, from developing ideas to turning in perfect copy. We guarantee original content, thoroughly researched and professionally edited. It’s what we do.
Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.
