When Is a Sale Not a Sale?

by Elle Ray | Jul 12, 2015 | Small Business Advice

Instilling a Sense of Urgency Makes Better Copy

“Biggest blow-out of the year!”

“Don’t wait, buy today while prices are at their lowest ever!”

“We’ll never slash prices like this ever again!”

“Hurry! Sale ends Monday at 5:00 PM!”

It's a huge sale... or is it?

You don’t believe these ads. Or do you? You are bombarded with these “sales” messages every day — on TV, on the radio and on most Internet ads. The sense of urgency produced probably tends to get tiresome. You stop hearing the repetitious phrases and block out the so-called call to action they imply. Or do you?

Buy Now! It Works

A sense of urgency in your marketing copy can help to double, triple or even quadruple your conversion rates. Why? Because it works.

Groupon has made excellent use of the urgent call to action by limiting not only time that its deals are available, but also the number of people who can claim them. The Asheville, NC-based Rug & Home advertises on television with an obnoxious young blond who tells viewers that the big sales always end on “Monday” or after a big holiday sale when, in fact, the sales never end. Prices rarely change.

create a sense of urgency in your ads But buyers keep coming in. And the company thrives. The sales manager at the North Carolina rug outlet once said that the commercials work because: “The ads shake the trees, and then we rake up the leaves.”

Psyched Up

While it may seem unproductive and illogical, the fear of missing out drives many buying decisions. John B. Watson, the founder of behaviorism in America, worked for one of the biggest ad agencies in New York City. He believed that consumers make buying decision based on one or more basic human emotions — fear, love or rage.

A sense of urgency in your marketing copy appeals to the innate fears most people possess — the fear of missing out. And the ubiquitous nature of social media only confirms this idea. People fear missing out on something more than they fear anything else.

Consider the enormous risks people take texting while driving just to ensure they don’t miss a thing. Mediums like Facebook allow users to get notified about every move made by anyone who means anything, whether or not it is important.

Just in Case

So you may not actually believe the advertised sale is for a limited time. You may know instinctively that if you don’t act within the next 24 hours, you will lose your sole chance to buy that cool thing. Nevertheless, if you’re like most people, you think, “Maybe it’s true this time.” It’s kind of like the agnostic who won’t go all the way to embrace atheism “just in case.”

So build a sense of urgency into your copy. Make your sales last for just the weekend. Set time limits on your special offers. Tell consumers that if they don’t want to miss the biggest deal in town, they should act today. Because otherwise your message will get lost in the fog of all the other “sales” messages.

Ray Access is a content marketing firm that delivers targeted words to empower your business. Contact us about your specific project to receive a quote or discuss your needs. We write website copy, blog posts, e-newsletters and more. Everything we do is thoroughly researched, professionally edited and guaranteed original.

The Art and Science of Business Blog Writing

by Mark Bloom | Jun 28, 2015 | Blog Writing

Everything You Should Know About Keywords

Ray Access writes business blogs from a desktop like this

Writing business blogs, one of the core services Ray Access provides, is not like writing for a newspaper. It’s not writing a scholarly essay. And it’s certainly not like writing a short story. There’s an art and a science to it that few have mastered.

When done correctly, blog content attracts people looking for similar topics. It draws traffic to your website. A business blog can be a marketing tool, promoting your business and extending your reach, but only if your business blog posts are written properly. You don’t necessarily need Ray Access for this process, but we can do it quickly and inexpensively, freeing you up to run your business.

What Are Keywords?

A keyword is actually a string of words that together compose a phrase that someone may type into a search engine entry field. In other words, it’s a phrase that people are searching for. The more people that are searching for that phrase, the more valuable that keyword phrase becomes. Broad keywords (such as “writing”) have lots of competition, while more refined keyword phrases (such as “business blog writing”) may be easier to rank for.

Choosing the right keywords is an important part of gaining online visibility for your website. For example, if you own a massage business, your location should be in the keyword, as well as a descriptive word. So “Asheville therapeutic massage” is a better keyword phrase than “table massage.”

The Science of Business Blog Writing

Using keywords appropriately is the science of blog writing for your business. Keywords make it easier for people looking for your business to find you. Keywords tie your business blogs into the way search engines work.

But that’s not the only thing you need to know about the science of business blogging. You also need to post blogs regularly and consistently. You do not need to post a new blog every day, although that wouldn’t hurt. Once a week is sufficient. Your business still gets benefits from a bi-weekly or even monthly blog post; it just takes a little longer to work.

The Art of Blogging for Business

When you write a business blog post, write for your human visitors, not for the search engines. Only by providing useful content will you gain online traction. While the goal of maintaining a blog is to market your business, the way to do it is to appeal to actual people.

Answer common (and uncommon) questions about your business, industry or location. Share tips about your product or service. Provide content that is “share-worthy.” Going viral is hitting a home run in the blogging community, but don’t expect it to happen often. Target your customers and write to help them in some way. That’s the way to build your business.

Writing Tips

Develop a title that will grab attention. “Tips” is a good word to use in the title. So is “How to.” Include subheadings within the content. That helps visitors scan the article to find information. Subheads also break up the text so you don’t have imposing paragraphs that chase visitors away.

Use language that your customers can understand. When you write, speak to your audience, not at them. Write in approachable terms. You are building a relationship with your customers, so just as you might in real life, face-to-face situations, be polite, clear and friendly. Remember, that people do business with people and companies they like. Be likeable, even in print. It’s a science and an art that the experts at Ray Access can help you master.

Beyond Analytics

by Mark Bloom | Jun 2, 2015 | Website Content

Why Ray Access Provides Website Assessments

Our website assessment gives your site a human evaluation.

a website assessment helps make your blog easier to read

Website analytics (like Google Analytics) can show you all kinds of data:

How many unique visits your website attracts.
How long they stay on your site.
What pages they visit.
Where they came from or how they got there.

All this is really useful information, if you know how to decipher it and act upon it. To the content experts at Ray Access, however, there are two very simple computations that are meaningful:

Are you attracting enough visitors to your website, and
Are you converting those visitors into customers?

In plain language, is your website successful at bringing in new and repeat business? Is it working for you? If it is, you don’t need analytics to tell you; you can see it in your bottom line. If your website isn’t working, analytics may not tell you what’s wrong.

What’s Wrong with Your Website

No disrespect to analytics and those professionals who rely on the data they generate. Those numbers are real, they’re valid and they do reflect success or failure. But customer conversion is a subtle art. If it were simply a matter of numbers, every online venture would eventually succeed, given the plethora of search engine optimization (SEO) specialists out there.

Unfortunately, conversion relies on multiple factors, including the mood of the visitor when he reaches your website. Little things can erode his curiosity, his confidence and his desire to buy. For example:

Readers who see spelling or grammatical errors on your website lose faith in your credibility.
Visitors often give up after a few seconds if they don’t see what they need right away.
Your website content may actually say one thing when you meant another, causing visitor confusion and lost sales.
Poorly designed sites are notorious for pushing away visitors. If your website content is not easy to scan, your website’s not easy to use.
Website designs that look antiquated do not elicit feelings of confidence in visitors.
Big blocks of text turn readers off.
A bad experience, like a bad review, is impossible to delete. Once your reputation is tarnished, you can’t easily win back your audience.

Pet Peeves of Real People

don't make people angry about your website While responding to analytics can show you where your website issues lie, you can master the SEO requirements for the pages of your website and still not be able to convert the visitors you’re drawing. The problem could be that you’re so immersed in keyword research that you’ve forgotten that it’s real people who actually visit your site. Real consumers rely on those search engines to bring them the goods, services and information they seek. So you must direct your website content to answer real questions from those real human visitors.

One of the worst mistakes web developers make is to rely on cool graphics, hyped up verbiage and trendy videos. As a result, a first-time visitor to your site sees so much flash that by the time he finishes viewing all these distractions on your home page, he still doesn’t even know what your company does, what it sells or why it even has a website (other than to show off its trendiness).

Business owners often rely too heavily on website designers to create a site, and then don’t take the time to go over that site to ensure that it works for their target market. What ends up happening is you get a great-looking site that doesn’t actually work to convert visitors. And if you don’t know what’s wrong, you can’t fix it.

Another common flaw in website design is that the contact information is difficult to find. Putting it in small fonts at the bottom of your page is insulting to a visitor who may just need a phone number or email address to ask a question or make a purchase. Your contact information — an email address, phone number, physical address, hours of operation… whatever it is — may be the most important thing on your website.

Website Assessments to the Rescue

We started Ray Access because of our own experiences and frustrations with website design and poor content quality. Here was a niche we knew we could fill. But at the beginning, we just offered to write website content and blog posts. Soon after, we launched a service we hadn’t even considered at the beginning: website assessments. For every new client, we offered to review the existing website and point out problems, errors and opportunities. Then we provided ideas, options and solutions.

It turns out that website assessments held enormous value in and of themselves. So it became a standalone service. An affordable, no-obligation website assessment provides a snapshot of how effective your current website is from a content perspective. In other words, we examine your website as a first-time visitor might see it. We generate a page-by-page report that tells you what works, what doesn’t work, and even what’s missing.

Why Content Providers?

Ray Access provides website assessments Whether you are creating a new website or updating a current site, bring in an experienced team of website professionals to provide an outsider’s view of your content and design. While we’re not website designers or SEO pros here at Ray Access, we have visited thousands of websites and we are experts in content. We know what works.

We review your content to determine if it builds trust and answers questions. We check your design to see if it’s clear and east to navigate. We look at your graphical elements to find out if they add value or just get in the way. And since our website assessments come with no obligation, you can turn around and hire someone else to fix your problems. Adding value is our goal. Getting more business from you does not motivate us; earning your trust does.

It’s the Details that Count

A professional website assessment from Ray Access gives you:

An overall critique of your site, including how it looks and how it reads
In-depth line reading for grammar, spelling and context appropriateness
Review for clarity
Advice for where to place call-to-action elements
A check of all active links (you’d be surprised how many web pages are filled with broken links)
Questions that your customers may have that can’t be found easily on your site, if at all
Suggestions for additional pages
How well and how easy your website is to navigate (or not)
Critique of the photos and taglines
SEO options, such as keyword optimization
An honest appraisal of how a new visitor sees your site

With each new website assessment we do, we find areas that are confusing or conflicting that we never encountered before. Because your business is unique, your website should reflect it. You can find hundreds of really cool design templates out there. Many businesses try to stand out by relying on slang and non-business verbiage. That’s great. Have fun building your site.

But don’t trade trendiness for clarity. And don’t trade flash for conversions. The bottom line is that your website should be adding to your bottom line. If it’s not, contact Ray Access for a website assessment. We’ll find the real world answers for you.

Just Like the Cobbler’s Kids

by Elle Ray | May 15, 2015 | Content Provider

We Have Good News and More Good News…

just like the cobbler's kids

We haven’t been slacking, and we’re not on vacation. The truth is that Ray Access has been busier than ever as April 2015 marked new highs in almost every category of our business. That’s the good news. Linda and Mark love staying busy and love writing, so for us, it’s a winning situation.

Unfortunately, that means our blog has suffered. It’s like the cobbler’s kids going without shoes because the cobbler is too busy mending other people’s shoes. Like us, this particular cobbler is likely the best in town, so new customers keep coming to him and old customers keep coming back. Meanwhile, his own kids go without.

It Will Get Better

So we apologize for not blogging for ourselves over the past month. That’s bad form, and it’s exactly what we advise our clients not to do. Now we’re back for a bit of air and rededicating ourselves to keeping our site active and updated.

We’re also making other changes. You can see our new logo, which we developed with a professional designer. In the very near future, you’ll get to see a new website design as well. It’s “in the works.” We appreciate your patience as we transform our web presence into the successful company we’ve become behind the scenes.

Expanding Our Reach

One of our other initiatives has been to expand our reach beyond Asheville, North Carolina. While most of our clients come from Western North Carolina, we’ve been able to attract some great clients from as far away as:

New Jersey
Manhattan
Charleston, South Carolina
Columbia, South Carolina

In addition, we network monthly in Greenville, SC, gaining some visibility in the Upstate region. As we grow, our network of referrals grows as well. Why? Because we do excellent work for our clients, and the results show. Our clients are not just getting more visitors to their websites, but they are also converting more visitors into customers. Content marketing, one name for what we do, works over time to gain visibility and market share for your company.

The Internet Advantage

Remember the movie tagline: “In space, no one can hear you scream?” Well, online, no one can tell at a glance whether your company has 2 or 200 employees. In this way, the Internet has become the Great Equalizer for small businesses around the country. To take advantage of this, however, your website has to be top-notch and professional.

By “professional,” we don’t mean “cold and impersonal.” But your website has to look like the company behind it is huge and successful. Design plays an important role. So do photography and iconography. But maybe more important than any of that is the content of your site. It must answer questions. It must invite visitors to stay. It must gain trust and create community. That’s a lot to ask, but it is possible.

So when you want to compete with anyone in your industry, contact Ray Access. We know how to give you the Internet advantage so your business doesn’t end up like the cobbler’s kids.

5 Blogging Tips for Non-Writers

by Elle Ray | Apr 8, 2015 | Blog Writing

Ray Access Makes Blogging a Bit Easier for You

writing: it looks so easy

A blog is an ideal vehicle for sharing information with your business customers, for attracting new customers to your website and for communicating with people within your industry. The problem, of course, is that you may not feel like you can write a blog post. When you don’t know what to say or how to say it, you end up saying nothing at all.

But blogging delivers real results. A regular business blog can help you establish yourself as an expert in your field. So, to create engaging copy and entertaining blog posts, follow these five tips from the experts at Ray Access:

Keep Your Promises
Visitors to your site will resent it if they follow a link full of promise, but get nothing of value. Deliver what your title says you’ll deliver and give readers information they can use. Only then have you earned enough trust to ask for their business. You can’t lure them in for a sale without keeping your promises. If visitors don’t trust you for the simple things, they certainly won’t trust you with their hard-earned money.
Say Something Worthwhile
Respect is a two-way street, so if you want customers to respect you — and your products or services — enough to make a purchase, respect their time. Don’t waste your opportunity to connect with visitors with blog posts about what you did during your recent retreat, how your golf game reflects your excellence or what your latest sale brought in. Provide valuable, useful information, even if it’s not about your company. If you can enlighten your readers or improve their lives, you can bet they’ll take the time to read your post.
Include Graphics
Not everyone reads an entire blog, but if you can condense the information in a graphic, then do it. Give everyone that option. Graphs and charts often tell a story or impart key information much better than a block of text can. Plus, graphics break up the text and help readers get the information quicker. Artistic graphics draw the readers’ eyes to where you want them to look.
Try a Video
More and more people are getting used to the idea of website videos. Many younger Internet users prefer to sit back and watch rather than read. But to appeal to older visitors, include the script — or at least the highlights of the video — below it. Avid readers can scan through the text in seconds, and you keep them on your page long enough to get to your call for action.
Don’t Forget a Call to Action
“Hire us to write your blogs if you don’t have time.” That’s a call to action, and you need to include one somewhere in your text, preferably after you’ve already earned your readers’ trust and given them educated food for thought. A blog is not the place to put your latest big sale. Save that for your homepage or even better — a sale or specials page. That way, folks who are looking for deals can find them. But you want every reader to do something after reading your blog. Don’t leave it up to them to figure it out.

We hope these blogging tips will make your blog useful, powerful and effective. Good luck!

4 Great Gift Ideas for Your Best Clients

by Elle Ray | Dec 1, 2014 | Small Business Advice

Reward Your Best Clients with Holiday Surprises

Once the holidays start — and for most it’s at Thanksgiving — it becomes increasingly difficult to continue with business as usual. Decisions get put off “until after the first of the year.” Holiday parties and vacations interrupt business meetings. And money gets tight as Santa has so many stockings to fill.

give your best clients gifts

It can be frustrating for a small business owner who may be lucky to take just one day off in the month of merry. But rather than fight it, perhaps it’s just as well to join in the festivities, be thankful for the work that’s in the hopper and give a little more to a favorite charity. It’s also a great excuse to give your best clients a big “Thank You” for the work they sent throughout the year. Granted, you hope they continue sending it your way, but you’ll feel good just in the giving. Here are four gift ideas to get you started:

Send Joy

Cards are nice and offer sentiments of gratitude and “thinking of you,” but for those clients who’ve sent referrals and consistent work, now’s the time to make your mark. When you can’t think of the ideal gift, try one of these suggestions to win smiles (and hopefully goodwill).

1. Food

You never can go wrong with gifts of food. Food baskets can be shared in an office or taken home for the family to enjoy. Send a basket of nuts for the nutty crew at the web developer’s office or a basket of sweets to those who made you smile with a monthly check. Try any of the many online gift basket companies like Cherry Moon Farms or go local from an Edible Arrangements franchisee.

2. Books

business books make a great gift Give books that will entertain and enlighten clients. Send the latest from a local author and get it signed for your recipient. Check out the latest business book for the client who enjoys trends and new ideas. Financial whizzes may enjoy the latest news from the world of big money, and sports enthusiasts may enjoy a biography from a winner. You need to know a bit about the tastes of your client, but if you do, you’ll make a hit with a good read.

3. Plants

Who doesn’t need a money tree for their office? The plants grow to outrageous heights, reminding your clients of your generosity with each new foot of sprouts. Go with a philodendron or a cool cactus if you think your client may be more into a more low-maintenance type plant. The gift will most certainly receive a place of honor where you will be thought of often.

4. Promotion

It may seem a bit self-serving, but if the gift that bears your company name and logo is useful or fun, the self-promotion can be overlooked. Nice pens, coffee mugs, calendars with outstanding artwork, thumb drives, clocks and mouse pads all make great gifts on which you can have your imprint clearly imbedded.

Set a budget and stick with it. Send the gifts out a before the big December 25 rush to stand out from the crowd and include a nice note to the clients who have helped you grow your business. You’ll be remembered long into the new year and may find yourself on the receiving end of little more business.

From Ray Access, we wish everyone a prosperous and happy holiday season.

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